Shipping Policy

Kids Card Games · kidscardgames.com.au

We're a small Australian business, and every order is packed with care (and usually a little too much sticky tape). Here's everything you need to know about getting your cards to your door.

Dispatch

Orders are packed and dispatched within 1–2 business days from Sydney. Order before the weekend and your deck is usually on its way before the next "I'm booooored!"

You'll receive a confirmation email as soon as your order ships, complete with a tracking number so you can follow it all the way home.

Shipping rates & delivery times — Australia

All parcels are sent with Australia Post.

Delivery estimates start from the day your order is dispatched, and metro addresses usually land at the early end. Regional and remote areas can take a little longer — worth the wait, we promise!

Shipping to New Zealand

Yes, we ship across the ditch! New Zealand orders are a flat $10.00 AUD, sent with Australia Post International, and typically arrive within 6–13 business days of dispatch.

International parcels occasionally have a short stopover in customs — if yours does, the tracking number in your shipping email will keep you in the loop.

Somewhere else in the world?

For now we deliver to Australia and New Zealand only — but more countries are on the way! Drop us a line at kidscardgames@gmail.com and we'll let you know the moment we ship to yours.

Tracking your order

Every order comes with tracking. If your parcel seems to be taking the scenic route, check the tracking link in your shipping confirmation email first — and if something looks off, or it's been more than 10 business days (Australia) or 15 business days (New Zealand) since dispatch, email us at kidscardgames@gmail.com. We'll chase it down for you.

A few housekeeping notes

• Double-check your address at checkout! We can't redirect a parcel once it's on its way. If an order comes back to us because of an incomplete or incorrect address, we'll be in touch to arrange redelivery (a new shipping charge may apply).
• Wrong, damaged or missing items? Please inspect your order when it arrives and contact us straight away at kidscardgames@gmail.com — we'll make it right.
• Busy periods: around Christmas, school holidays and sale events, carriers get busier and deliveries can take a few extra days. Ordering early is the safest bet for gifts!

Returns

Changed your mind? No worries — we have a 30-day return policy. See our Refund Policy for the details.

Questions?

We're a friendly bunch. Email kidscardgames@gmail.com and we'll get back to you as quickly as we can.